There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
High expectations are the key to everything.
If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
Swim upstream. Go the other way. Ignore the conventional wisdom.
Celebrate your successes. Find some humor in your failures.
We're all working together; that's the secret.
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