A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
What consumerism really is, at its worst is getting people to buy things that don't actually improve their lives.
I believe you have to be willing to be misunderstood if you're going to innovate.
If you can't tolerate critics, don't do anything new or interesting.
What we need to do is always lean into the future; when the world changes around you and when it changes against you - what used to be a tail wind is now a head wind - you have to lean into that and figure out what to do because complaining isn't a strategy.
Life's too short to hang out with people who aren't resourceful.
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